Organization sources

Connect every customer channel

Adapters normalize channel evidence. They never run models or send customer replies, so imports are deterministic and replayable.

WhatsApp Cloud

Receive message webhooks, edits, deletes, delivery state, and media references.

/api/ingestion/webhooks/whatsapp

IncrementalEditsDeletesAttachments

Ready for credentials

Normalize agent and customer email into a threaded support or sales conversation.

/api/ingestion/import

ThreadsHTML-safe textAttachments

Ready for credentials

api

Post deterministic conversation and message events from any CRM or ticket system.

/api/ingestion/webhooks/generic

IdempotencyRevisionsOut-of-order events

Ready for credentials

Verify webhook or file

Normalize immutable events

Claim idempotency keys

Run versioned policy packs